Terms of service

Last Updated: November 2025

Operated By JaiLuxe Hair

This website is operated by JaiLuxe Hair. Throughout the site, the terms “we”, “us”, and “our” refer to JaiLuxe Hair. We offer this website, including all information, services, and products available from this site to you, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our site and/or making a purchase, you agree to be bound by these Terms of Service. Please read them carefully before using our website. If you do not agree to these terms, you may not use the site or services.

Our online store is hosted through Shopify, which provides the online e-commerce platform used to sell our products.

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SECTION 1 — ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any unlawful purpose. Any breach of these Terms will result in termination of service.

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SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to duplicate, sell, or exploit any portion of this site or our services without written permission.

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SECTION 3 — ACCURACY + INFORMATION

We do our best to ensure product descriptions and images are accurate. However, hair textures, tones, and patterns may vary from bundle to bundle. Natural hair variations are normal and expected.

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SECTION 4 — PRICING + SERVICE MODIFICATIONS

Prices and product availability are subject to change at any time without notice.

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SECTION 5 — PRODUCTS + AVAILABILITY

Our hair extensions are natural, sourced hair, which may vary slightly.

Certain products may be offered in limited quantities and are subject to availability.

Returns and exchanges are governed under our Return Policy.

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SECTION 6 — BILLING + ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order.

You agree to provide accurate billing and shipping information.

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SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party services “as-is.” Use them at your own discretion.

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SECTION 8 — THIRD-PARTY LINKS

We are not responsible for third-party website content or actions.

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SECTION 9 — USER FEEDBACK + SUBMISSIONS

Any comments or submissions you share may be used by us without obligation to compensate or respond.

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SECTION 10 — PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

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SECTION 11 — ERRORS + INACCURACIES

We reserve the right to correct errors or update information at any time.

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SECTION 12 — PROHIBITED USES

You are prohibited from using this site for unlawful, fraudulent, or harmful purposes.

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SECTION 13 — CHARGEBACKS + DISPUTES (Firm Policy)

If tracking shows an order as Delivered, we consider the order fulfilled and completed.

Chargebacks and payment disputes filed after confirmed delivery will be investigated and contested with proof of fulfillment, order records, and shipment confirmations.

We strongly encourage customers to contact us directly to resolve concerns before initiating disputes.

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SECTION 14 — LIMITATION OF LIABILITY

We do not guarantee that use of the site will be uninterrupted or error-free.

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SECTION 15 — INDEMNIFICATION

You agree to indemnify JaiLuxe Hair against claims arising from your breach of these Terms.

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SECTION 16 — TERMINATION

We reserve the right to terminate service to anyone who violates these Terms.

SECTION 17 — ENTIRE AGREEMENT

These Terms constitute the full agreement between you and JaiLuxe Hair.