Return & Exchange Policy
At JaiLuxeHair, we take hygiene and quality assurance very seriously. Due to the nature of our products and for the safety of all customers, all sales are final.
We do not accept returns or exchanges under any circumstances. This policy helps us maintain the highest standards of cleanliness and product integrity.
No refunds or replacements will be issued for packages marked as delivered.
By completing your purchase, you acknowledge and agree to these terms. Thank you for understanding and supporting our commitment to providing only high quality hair extensions.
Lost, Stolen, or Misdelivered Packages
Once an order has been scanned as Delivered by USPS, ownership and responsibility of the package transfers to the customer.
If your package shows as delivered but you did not receive it:
1. Verify the shipping address entered at checkout.
2. Check with neighbors or building management.
3. Contact your local USPS office with your tracking number.
4. File a Missing Mail Claim at: https://www.usps.com/help/missing-mail.htm or You can access USPS claims and tracking services at www.usps.com/help/claims.htm.
JaiLuxeHair is not responsible for packages marked delivered, as this falls under USPS delivery liability.
