What is Return & Exchange Policy
ALL SALES ARE FINAL. We take hygiene and quality assurance very seriously. Due to the nature of our products and for the safety of all customers, all sales are final.
We do not accept returns or exchanges under any circumstances. This policy helps us maintain the highest standards of cleanliness and product integrity.
Thank you for understanding and supporting our commitment to providing only premium quality, untouched hair extensions.
Can I Change or Modify My Order?
Unfortunately, once an order has been placed, we’re unable to make any changes or modifications. Please review your order carefully before checkout to ensure all details are correct.
Can I Color My Raw Hair?
Yes! Our Raw Hair Collection is made from 100% pure, unprocessed single-donor hair, which means it can be bleached or colored to any level you desire. Because this hair is completely unaltered, it lifts easily and takes color beautifully.
For best results, we always recommend having your raw hair colored by a professional stylist or colorist to maintain its premium quality and longevity.
Can I Color My Virgin Hair ?
Yes! Our Virgin Hair Collection is also 100% human hair free from chemicals and only steam- processed. It can also be colored or dyed.
As with all great quality extensions, we recommend that coloring be done by a licensed professional to ensure the best outcome and maintain the luxurious feel & longevity JaiLuxeHair is known for.
What Tools Should I Use to Style My Hair?
To maintain the beauty and longevity of your extensions, always use a wide-tooth comb or a paddle brush when washing, detangling, or styling your hair. Use gentle strokes, starting from the ends and working your way up to avoid unnecessary tension.
Avoid using fine-tooth or rat-tail combs, as they can snag the hair and lead to unwanted shedding or breakage. Proper tools and gentle care will help your JaiLuxeHair extensions stay smooth, soft, and flawless.
